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Using your phone abroad - roaming

 

If you travel abroad you can still use your Lebara Mobile SIM card. All you have to do is log on to your MyLebara account and sign up for roaming and then we will activate this service on your number within a few minutes.

Signing up:

  • To sign up for roaming you must have a CPR-number and have a current Danish address.
  • You must be 18 years or older.
  • Lebara Mobile approves the roaming application after validation of your credit rating. Lebara Mobile reserves the right to reject a roaming application because of the credit rating.
  • You must have a bank card (Dankort, Visa, Visa Electron, Mastercard).
  • Roaming will be charged regularly from your bank card, provided you have used your phone abroad.
  • Signing up for roaming costs 49 kr.

Using your phone abroad:

  • Lebara Mobile follows the roaming rates set by Telenor.
  • When you use your mobile phone abroad, you are using one of the local mobile operators with which Telenor has an agreement. In any country where Telenor has more than one partner operator, you can choose which operator you want to use. When you are abroad, you will see the name of the foreign operator on the display of your phone. You can find out how to select operator manually in your phone’s user guide.
  • Please note: Telenor does not have agreements with all operators in all countries.
  • To be able to use your phone abroad, particularly when travelling to a different continent, you must make sure that your mobile can use the frequency of network used in that country. If you have a smartphone you should not experience any issues but if your phone is a few years old or is a basic model you may wish to check this beforehand. If you travel outside Europe the minimum requirement should be a so-called ‘triband’ phone.

Roaming rates:

  • When using your phone abroad you must pay for both making and receiving calls.
  • When you receive calls abroad, you pay the international part of the conversation, i.e. from Denmark to the country that you are in. The person calling you pays normal rate for calling a Danish mobile.
  • It is free of charge to receive SMS but you pay to send.
  • Mobile data is generally expensive to use abroad and you should not have an active data connection unless you need it.To avoid a high data usage we will always send you an SMS when you have spent 450 DKK on data within 1 week, and we will block any further data usage unless you request to have data enabled again.
  • You can see the current roaming rates here.