Using your phone abroad - roaming
If you travel abroad you can still use your Lebara Mobile SIM card. All you have to do is log on to your MyLebara account and sign up for roaming and then we will activate this service on your number within 1-2 working days.
- To sign up for roaming you must have a CPR-number and have a current Danish address.
- You must be 18 years or older.
- Lebara Mobile approves the roaming application after validation of your credit rating. Lebara Mobile reserves the right to reject a roaming application because of the credit rating.
- You must have a bank card (Dankort, Visa, Visa Electron, Mastercard).
- Roaming will be charged weekly from your bank card, provided you have used your phone abroad.
- Signing up for roaming costs 49 kr. You can pay via bank card or from your prepaid account if your balance is above 49 kr.
Using your phone abroad:
- Lebara Mobile follows the roaming rates set by Telenor.
- When you use your mobile phone abroad, you are using one of the local mobile operators with which Telenor has an agreement. In those countries, where Telenor has more than one agreement, you can choose which operator you want to use. When you are abroad, you will see the name of the foreign operator on the display of your phone. You can find out how to set up your phone in your phone’s manual.
- Please note: Telenor does not have agreements with all operators in all countries.
- To be able to use your phone abroad, particularly when travelling to a different continent, you must make sure that your mobile can use the frequency of network used in that country. If you have a newer phone you should not experience any issues but if your phone is a few years old or is a basic model you may wish to check this out beforehand. If you travel outside Europe the minimum requirement should be a so-called ‘triband’ phone.
- When abroad you must pay both for making and receiving calls.
- When you receive calls abroad, you pay the international part of the conversation, meaning from Denmark to the country that you are in. The person calling you pays normal rate for calling a Danish mobile.
- It is free of charge to receive SMS but you pay to send.
- Data (internet) via the phone is generally very expensive abroad and you should not have an active data connection unless you need it.To avoid a high data usage we will always send you an SMS when you have spent 450 DKK on data within 1 week, and we will block any further data usage unless you request to have data enabled again.
- You can see the current roaming rates HERE.